1. All products must be in unused condition with all original tags and packaging intact;
  2. Once the return or exchange request is placed and accepted by us, it cannot be modified
  3. You can place Return Exchange request for an order upto two consecutive times only
  4. Do not accept the package if damaged or tempered
  5. In case you receive missing product/wrong product/damaged product, share the unpackaging video within 24 hours of delivery via mail


  1. Customers can exchange their order within 7 days of the order delivery;
  2. Exchange order will be dispatched within 2-3 working days of product pickup;
  3. No Reverse Shipment Handling fee will be applicable on exchange orders


  1. Customers can return their order within 7 days of the order delivery;
  2. Refund will be credited as Gritstones store credits / gift card within 2-3 working days of product pickup and will be sent on your registered email address which will be valid for 1 year;
  3. Shipping and COD Charges charged at time of Order Placement is Non Refundable;
  4. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item


    To schedule a return, please click here Return / Exchange Form