1. All products must be in unused condition with all original tags and packaging intact;
  2. Once the return or exchange request is placed and accepted by us, it cannot be modified
  3. You can place Return Exchange request for an order upto two consecutive times only
  4. Do not accept the package if damaged or tempered
  5. In case you receive missing product/wrong product/damaged product, share the unpackaging video within 24 hours of delivery via mail


  1. Customers can exchange their order within 7 days of the order delivery; Applicable on all products;
  2. Exchange order will be dispatched within 2-3 working days of product pickup;
  3. No Reverse Shipment Handling fee will be applicable on exchange orders

Bank Refund

  1. Customers can return their order within 7 days of the order delivery;
  2. Refund / Bank Transfer are only applicable for prepaid order / online payments made on our website, provided product price is more than INR 499;
  3. For Prepaid orders refund will be done in the source account/mode
  4. Refund will be done within 2-3 working days of product pickup
  5. A reverse shipment handling fee of Rs 100 will be deducted if you opt for bank refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item, provided the request for all items with a particular order is raised at the same time;
  6. In case customers are sending the products back on their own, return courier charges will not be refundable and we will not deduct Rs 100 as reverse shipment handling fee

Store Credit / Gritstones wallet

  1. Customers can return their order within 7 days of the order delivery;
  2. Store Credit applicable on all products unless specified under a collection;
  3. Refund in Store credit will be done within 2-3 working days from the day of return pickup and will be sent on your registered email address which will be valid for 1 year;
  4. For COD orders, only store credit will be provided;
  5. For products under Rs 500, refunds will be provided in store credit/Gritstones wallet only. This is applicable for both cod and prepaid orders;
  6. Rs 49 COD Charges charged at time of Order Placement is Non Refundable
  7. No Reverse Shipment Handling fee will be applicable;
  8. In case we are unable to pickup the products from the address provded, customers can send the products back on their own but they need to inform us on mail/ call before sending the package and it should be approved from the team. In such cases return courier charges upto Rs 100 is refundable to them.

To schedule a return, please click here Return / Exchange Form